COVID-19 Updates

Updated Tuesday 15 September 2020, 1pm

Kingswim is working with Victorian Government and industry partners to understand when we are able to re-open our centres to families.

We are currently seeking clarification on whether we are able to open as a part of the third step in this roadmap, or the last step.

Depending on this, the earliest opportunity Kingswim would have to re-open our centres would be either one of 26 October or 23 November. These dates would be subject to relevant ‘trigger points’ being met in any case.

Kingswim centres across Queensland and NSW have resumed regular learn to swim programs from Monday 22 June.

Kingswim centres across ACT have resumed regular learn to swim programs from Monday 20 July.

Read below for State and Territory-specific updates.

You can also access information on:

For what to expect when you return to centres, watch our video.

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

ACT

Kingswim is pleased to advise Baby Play classes have now recommenced in centres across ACT.

Based on current restrictions in ACT, particularly in regards to capacity at our centre, we are confident it is now safe to resume our Baby Play classes, with no additional changes required to our program.

For parents wishing to attend any Baby Play classes at our ACT centres, please contact the Customer Care Team to book ahead.

We continue to ask all families to be mindful of guidelines in place regarding the availability of change rooms and showering facilities.

These facilities will not be available for use at the following times:

Deakin:

  • Thursday afternoons
  • Sundays

Macgregor:

  • Weekday afternoons
  • Saturdays
  • Sundays

Majura Park:

  • Saturdays
  • Sundays

Change tables for infants will remain available for families at these times.

At the conclusion of swimming lessons, we ask families to wrap up their little ones in a towel, dressing gown or warm clothes, leave the centre promptly, and change at home.

We also ask families to take these steps where possible, even at times when change rooms are available. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Our ACT centres are open for Aquacise as of Monday 6 July, Learn to Swim programs as of Monday 20 July, and Baby Play classes as of Monday 31 August.

For more information, jump to the reopening our centres section. 

 

Queensland

Kingswim centres in Queensland remain open to families in line with new restrictions announced by the State Government on Saturday 22 August.

The Queensland State Government announced that mass gatherings would be reduced to a maximum of 10 people in restricted areas, including the City of Brisbane where our centres in Carindale and Lutwyche are located. In other parts of Queensland, the maximum number allowed for mass gatherings is 30 people.

However, the Government has made clear that these limits do not apply to businesses currently operating with an Industry COVIDSafe plan.

As Kingswim is currently operating under the Swimming Pool Aquatic Centre Industry COVIDSafe plan, we are pleased to advise that all Kingswim centres in Queensland will remain open and will not be required to reduce the number of people in our program.

Our Queensland centres are open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Victoria

On Sunday 2 August the Victorian Government declared a ‘state of disaster’ and announced that metropolitan Melbourne will head into to Stage Four restrictions from 6.00pm Sunday 2 August.

Kingswim centres in Victoria therefore remain closed until further notice.

Over the past two weeks, Kingswim has been working with the Government and industry partners to understand how this roadmap affects our families in Victoria, and at what date we can re-open our centres.

We are currently seeking clarification on whether we are able to open as a part of the third step in this roadmap, or the last step.

Depending on this, the earliest opportunity Kingswim would have to re-open our centres would be either one of 26 October or 23 November. These dates would be subject to relevant ‘trigger points’ being met in any case.

Regardless which date Kingswim is able to re-open centres in Victoria, our operations will be at a ‘heavily restricted’ level, as defined by State Government. This includes:

  • Physical distancing in centres
  • Staff wearing masks, where practicable
  • Regular cleaning

Kingswim is fully confident we are able to operate under these guidelines, as we have been successfully operating under similar guidelines at our interstate centres.

As always, the health and safety of our families, staff, and the community remains the number one priority at Kingswim.

All decisions made regarding re-opening of centres will continue to be made in line with Government restrictions, and with the health and safety of all in mind.

As we once again prepare to re-open our centres in Victoria, we ask families who are interested in returning to please fill in this form. This will help us gain an understanding of program numbers as we look to manage capacity restrictions under Government guidelines.

For those who filled in this form in June, you are not required to fill it in again. However, if you would like to make any changes to the details you provided, such as preferred lesson times, or if you no longer wish to return to swimming lessons when our centres re-open please call or email us to update your preference.

 

New South Wales

The New South Wales Government has just recently lifted the relevant restrictions effective from Saturday 13 June, allowing us to open our program, as well providing a COVID-19 Safe Plan for swimming pools. We are able to re-open as we have taken the necessary steps to implement and comply with the industry’s COVID-19 Safety Plan.  

Since the NSW Government has made these changes, we can operate with eased restrictions in our centre, ensuring we can safely operate our programs at the high quality level our families are used to. These eased restrictions include:

  • the number of people in our centres can be up to the maximum capacity of the centre, as determined by the one person per four square metre rule
  • the number of people in the pool is in line with one person per four square metres
  • our swimming teachers can be in the water with the children, providing supervision for safety and any necessary hands on correction

Our NSW centre is open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Reopening our centres

We have been working hard during our closure period to ensure our centres are ready for your return. Some additional measures have been put in place to ensure the safety and wellbeing of staff and families. 

These measures include:

  • taking temperatures when you arrive in centre. Anyone with a temperature of 38°C will not be able to enter the centre
  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • we are limiting attendance to one guardian per family allowed in centre (wherever possible, however an absolute maximum of one guardian per swimmer)
  • we will not be selling food or beverages for a while 
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

For contact tracing purposes, we require all visitors who are not the primary account holders to sign in using this form when arriving at Kingswim centres for swimming lessons.

This information is required by the government and will only be used for the purposes of easily contacting you in the event that there is a confirmed case of COVID-19 at a Kingswim centre.

If you are the primary account holder, you do not need to complete this form as we will already have your contact information.

Current restrictions across ACT, New South Wales and Queensland Governments have allowed changing room facilities to be open, but we ask that you note the following measures:

  • wipe down the benches before and after use with the provided wipes
  • don’t use showers marked as closed to ensure social distancing
  • hair dryers will not be available for use
  • exit as quickly as possible to ensure everyone can use the facilities.

While ACT restrictions allow change room facilities to be open, to address issues regarding capacity at centres, there are new guidelines in place regarding the availability of change rooms and showering facilities at certain times of the week, effective from Wednesday 29 July.

These facilities will not be available for use at the following times:

Deakin:

  • Thursday afternoons
  • Sundays

Macgregor:

  • Weekday afternoons
  • Saturdays
  • Sundays

Majura Park:

  • Saturdays
  • Sundays

Change tables for infants will remain available for families at these times.

At the conclusion of swimming lessons, we ask families to wrap up their little ones in a towel, dressing gown or warm clothes, leave the centre promptly, and change at home.

We also ask families to take these steps where possible, even at times when change rooms are available. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.

 

Debits and credits

When Kingswim closed its centres across the country in March due to the Government regulations, credits were applied to all family accounts for the outstanding lessons. These COVID-19 credits are due to expire at the end of September, as previously communicated.

For our families in ACT, New South Wales, and Queensland, if you have COVID-19 credits from our closure in March remaining on your account, you are able to use these for:

  • Our upcoming Fast Track holiday programs.
  • Bookings for Term 3.
  • Bookings for the start of Term 4, if you book in before the end of September.

For our Victorian families, as we have not yet re-opened our centres, the expiry of these credits has been extended until 2 April 2021, which is the end of Term 1.

 

Contacting the Customer Care Team

From Tuesday 21 July, members of our Customer Care Team are working remotely from home.

All calls and enquiries will be directed through to this team, to ensure that our staff in centres can focus on running our programs and maintaining new safety measures put in place.

While you can still contact us via phone, it may take a little longer to reach you due to these changes. Please be mindful when speaking with our team over the phone, there may also be background noises that come with working from home, including furry friends or little ones.

To help us get to all family enquiries as soon as possible, we ask families to email us at info@kingswim.com.au. If required, our team will be able to call you to assist with your enquiry. We appreciate all of our families’ understanding and support during this time.

Frequently Asked Questions

What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
What happens to the swims I missed?
Are you taking enrolments when you reopen?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
Are Adult Learn to Swim Classes running?
Are Baby Play classes running?
What if my question hasn’t been answered?

Kingswim Resources

Download our Kingswim Activity Book!

learn more

Download Edition 2 of our Kingswim Activity Book!

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Hey Kids! We’re back!

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Kingswim Centres are Reopening! Information for Parents

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